Influence of Knowledge Management Infrastructure on Employee Performance in Selected Food Manufacturing Firms in Nairobi, Kenya
DOI:
https://doi.org/10.58425/jhrs.v3i1.281Keywords:
Knowledge management; knowledge infrastructure, employee performance.Abstract
Aim: This research aimed at examining influences of knowledge management infrastructure on employee performance in selected food manufacturing firms in Nairobi, Kenya and decomposed infrastructure into culture, structure and information technology as investigation constructs.
Methods: The study adopted post-positivism philosophy to accommodate triangulation of qualitative and quantitative findings and employed explanatory research design with stratified proportionate sampling technique; using Fishers (1991) formula to obtain a sample of 384 respondents from a target population of about 12089 employees from 52 selected food manufacturing firms. Using a 5-point Likert scale questionnaire to collect quantitative and qualitative primary data for hypothesis testing.
Results: The study findings revealed that knowledge management infrastructure had positive and significant relationship with employee performance as tcal=14.087>tcrit=1.96 at p=0.000. Therefore, null hypothesis that knowledge management infrastructure has no significant effect on employee performance was rejected. The regression outcome of β=0.648, p=0.000 indicate that a unit enhancement in knowledge management infrastructure results in employee performance enhancement by 0.648 units.
Conclusion: The study concluded that knowledge management infrastructure influences employee performance.
Recommendation: Management of the firms should embrace installation, utilization and maintenance of appropriate infrastructure to support knowledge management system for enhanced employee performance.
References
Abd Rahman, A., Ng, S., Sambasivan, M., & Wong, F. (2013). Training and Organizational Effectiveness: Moderating Role of Knowledge Management Process. European Journal of Training and Development, 37(5), 472-488.
Abualoush, S., Masa’deh, R. E., Bataineh, K., & Alrowwad, A. (2018). The Role of Knowledge Management Process and Intellectual Capital as Intermediary Variables between Knowledge Management Infrastructure and Organization Performance. Interdisciplinary Journal of Information, Knowledge and Management, 13, 279-309.
Agwu, M. O. (2014). Organizational culture and employees performance in the national agency for food and drugs administration and control (NAFDAC) Nigeria. Global Journal of Management and Business Research, 14(2), 1-11.
Elfar, A., Elsaid, A. M., & Elsaid, E. (2017). How knowledge management implementation affects the performance of Egyptian construction companies. Journal of Applied Business Research, 33(3), 409.
Akpa, V. O., Asikhia, O. U., & Nneji, N. E. (2021). Organizational culture and organizational performance: A review of literature. International Journal of Advances in Engineering and Management, 3(1), 361-372.
Alharahsheh H. & Pius A. (2019). Global Academic Journal of Humanities and Social Sciences, 2020; 2(3) 39-43: DOI: Available online at https://gajrc.com/gajhss
Amit, R. & Schoemaker, P. (1993). Strategic Assets and Organizational Rent. Strategic Management Journal, 14, 33-46.
Ariely, G. (2004). Knowledge management as a methodology towards intellectual capital.
Barney, J. (1991). ‘Firm Resources and Sustained Competitive Advantage’, Journal of Management, Vol. 17, No. 1, pp.99–120.
Bednall, T. C., & Henricks, M. D. (2021). Adaptive performance: a review of managerial interventions. Global perspectives on change management and leadership in the post-covid-19 era, 71-89.
Curado C. (2014). The Knowledge Based-View of the Firm: From Theoretical Origins to Future Implications.
Dimitrijevic, L. (2014). Risk Assessment of Knowledge Management System. Online Journal of Applied Knowledge Management, 3(2), 114-126.
Drucker, P. (1993) Innovation and Entrepreneurship: Practice and Principles. Harper Collins Publishers, Inc., New York.
Dumay, J. C. (2009). Intellectual capital measurement: a critical approach. Journal of intellectual capital, 10(2), 190-210.
Eze C. S., Bello O. A. & Adekola A. T. (2017). Effects of Organizational Structure on the Performance of Organizations. The European Journal of Business and Innovation Research; Vol.5, No.6, pp.46-62
Goga, K. R. (2023). Effect of Organizational Structure on the Performance of State Corporations in Kenya. Economist Journal: Scientific Journal of Accountancy, Management and Finance, 3(1), 1-15.
Grant, R. (2002). ‘The Knowledge-Based View of the Firm’, In Choo and Bontis (Eds.) The Strategic Management of Intellectual Capital.
Hoskisson, R., Hitt, M., Wan, W. & Yiu, D. (1999). Theory and research in strategic management: Swings of a pendulum”. Journal of Management, 25 (3), 417-456.
Indra P. & Prasetyono H. (2021). Decentralization, Centralization and Quality of Organizational Performance of Human Resources. Academy of Strategic Management Journal · Volume 20, Issue 3, 2021 https://www.researchgate.net/publication/353779536;
Inków, M. (2020). Organizational innovation capability as a result of knowledge management processes-a literature review. Management, 24(1), 143-156.
Isaac O., Abdullah, Z., Ramayah, T. & Mutahar, A.M. (2017), "Internet Usage, User Satisfaction, Task-technology Fit, and Performance Impact Among Public Sector Employees in Yemen", International Journal of Information and Learning Technology, Vol. 34 No. 3, pp. 210-241. https://doi.org/10.1108/IJILT-11-2016-0051.
Jagongo A., Cheruiyot C. K. & Owino E. (2012). Institutionalization of Knowledge Management in Manufacturing Enterprises in Kenya: A Case of Selected Enterprises. International Journal of Business and Social Science Vol. 3 No. 10.
Koech C. S. & Cheluget M. (2019). Understanding Knowledge Management and Employee Performance. Advancing African Knowledge Management and Education; Charlotte, Information Age Publishing
Kumar S. (2018). Organizational Culture: The Indian Perspective. Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 20, Issue 3. Ver. 3 (March. 2018), PP 07-12; www.iosrjournals.org.
Kumar, Y., Koul, A., Singla, R., & Ijaz, M. F. (2023). Artificial intelligence in disease diagnosis: a systematic literature review, synthesizing framework and future research agenda. Journal of ambient intelligence and humanized computing, 14(7), 8459-8486.
Masa’deh, R. E. (2016). The role of knowledge management infrastructure in enhancing job satisfaction at Aqaba five star hotels in Jordan. Communications and Network, 8(04), 219-240.
Masa’deh, R., Almajali, D. A., Alrowwad, A. & Obeidat, B. (2019). The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction: A Developing Country Perspective. Interdisciplinary Journal of Information, Knowledge, and Management, 14, 1-25. https://doi.org/10.28945/4169.
Meseret S. (2020). Impact of Organizational Structure on Employees Job Performance: A Case of Amref Health Africa, Ethiopia: A Thesis Submitted to the School of Graduate Studies of Jimma University in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (MBA); Under the Supervision of Shimelis Zewudie (PHD) And Ato Wondimu Abule.
Mosoti, Z. & Masheka, B. (2010). Knowledge Management: The Case for Kenya. The journal of language, technology and Entrepreneurship in Africa. 2(1).
Muriu D. (2019). The Influence of Organizational Structure on M-Commerce Performance in Kenya’s Commercial Banks. European Journal of Business and Strategic Management ISSN 2518-265X (Online) Vol.4, Issue 2, pp 24 - 38, 2019.
Olanrewaju B. E. (2016). Effects of Information Technology on Organizational Performance in Nigerian Banking Industries: Research Journal of Finance and Accounting. ISSN 2222-1697 (Paper) ISSN 2222-2847 (Online) Vol.7, No.3, 2016; www.iiste.org.
Penrose, E. (1959). The Theory of the Growth of the Firm, Oxford University Press, Oxford.
Rezny, L., White, J. B., & Maresova, P. (2019). The knowledge economy: Key to sustainable development? Structural Change and Economic Dynamics, 51, 291-300.
Seth P. & Xiaofang X. (2021). The Impact of ICT on the Performance of Logistics Firms in Accra, Ghana. International Journal of Advanced Engineering Research and Science Vol-8, Issue-3. Available: https://ijaers.com/ Journal DOI: 10.22161/ijaers. DOI: https://dx.doi.org/10.22161/ijaers.83.10
Seth, A. & Thomas, H. (1994). Theories of the Firm: Implications for Strategy Research. Journal of Management Studies, 31 (2), March, 165-191.
Shah, N., Irani, Z. & Sharif, A. M. (2017). Big data in an HR context: Exploring organizational change readiness. Journal of Business Research, 70, 366-378. https://doi.org/10.1016/j.jbusres.2016.08.010
Steenkamp, J. B. E., & Maydeu-Olivares, A. (2023). Unrestricted factor analysis: A powerful alternative to confirmatory factor analysis. Journal of the Academy of Marketing Science, 51(1), 86-113.
Wernerfelt B. (1964). A Resource-Based View of the Firm. Strategic Management Journal: Vol. 5, No. 2 (Apr. - Jun., 1984), pp. 171-180: https://www.jstor.org/stable/2486175.
Downloads
Published
How to Cite
Issue
Section
License
The authors retain the copyright and grant this journal right of first publication. This license allows other people to freely share and adapt the work but must give appropriate credit, provide a link to the license, and indicate if changes were made. They may do so in any reasonable manner, but not in any way that suggests the licensor endorses them or their use.
