TATAH, M. E.; NTONE, A. W.; TSOGO, D. A. Organizational Change Management and Customer Loyalty: A Review. American Journal of Business and Strategic Management , [S. l.], v. 1, n. 2, p. 26–35, 2022. Disponível em: https://gprjournals.org/journals/index.php/ajbsm/article/view/174. Acesso em: 13 sep. 2025.