American Journal of Business and Strategic Management

Adoption of Technology and Customer Focus as Strategic Practices for Organizational Performance of National Social Security Fund in Kenya

2025-05-17T22:29:46+00:00

Aim: National Social Security Fund has been experiencing poor organizational performance as evidenced by low member contributions, customer dissatisfaction, inadequate finances, decreasing market share and low employee productivity. Adoption of strategic practices has been used by many organizations to improve organizational performance. The study aimed to establish the effect of technology adoption and customer focus on organizational performance at the National Social Security Fund, Kenya.

Methods: The study was grounded on Technology Acceptance Model, Customer Satisfaction Model and Balanced Scorecard Model. A descriptive research design was employed using stratified random sampling to select 90 respondents from key departments. A structured and close-ended questionnaires was validated through a pilot study and later used to collect primary data. Collected data analyzed using descriptive statistics and content analysis. Research findings were presented using tables.

Results: The findings showed that technology adoption and customer focus had significant positive effect on organizational performance. Specifically, the study findings showed that a unit change in technology adoption changes organizational performance by 0.620 units. A unit change in customer focus results in an estimated 0.739 unit increase in performance, holding other factors constant.

Conclusion: The study concludes that embracing technology and customer focus practices is essential for enhancing organizational performance in public institutions like National Social Security Fund.

Recommendation: It is recommended that National Social Security Fund invest in modern Information Technology infrastructure, strengthen employee training, and implement advanced customer relationship management to improve service delivery and performance outcomes.

Impact of Organizational Culture Alignment on Performance of State Corporations in Kenya: The Moderating Role of Transformational Leadership

2025-01-23T09:49:39+00:00

Aim: The study aimed to determine whether transformational leadership style affects the relationship between culture alignment and firm performance in state corporations in Kenya and the effect of culture alignment on this performance.
Methods: The study adopted a cross-sectional research design. Its target population was Chief Executive Officers and Senior Managers, individuals who are directly involved in strategy and planning in the organization. The target population was 221 state corporations, of which 143 formed the sample size. A self-administered questionnaire was used to collect the primary data, and Statistical Package for Social Sciences (SPSS) version 25 was used in data analysis.
Results: Pearson correlation results indicated that cultural alignment was positively and significantly related to the performance of state corporations. The F statistic for aligning organization culture was statistically significant, which implied that aligning organization culture statistically influenced the performance of state corporations in Kenya. Introducing transformational leadership in the regression model as a moderating variable reduced the F-statistic, indicating that transformational leadership affects the strength of these relationships. However, despite the reductions, relationships remain statistically significant in all cases.
Conclusion: The study concludes that the culture alignment process affects the performance of State Corporations in Kenya. This means that state corporations should have a clear strategy for the cultural alignment process and channels for communicating with all stakeholders.
Recommendations: The study recommends that organizations have a clear strategy for culture alignment culture. Organizations should appraise leaders of transformational leadership capabilities through the integration of the attributes as part of performance reviews. In addition, organizations should implement leadership development programs that foster leadership skills, training on emotional intelligence, inspiring vision, innovation, and individualized support for team members.

Dependent Care Programs and Performance of Constitutional Commissions in Kenya: Moderating Effect of Demographic Characteristics

2025-02-10T14:17:09+00:00

Aim: The study aimed to assess the relationship between dependent care programs and the performance of Constitutional Commissions in Kenya.

Methods: The study adopted a descriptive survey design. A population of 5,679 was targeted in the 13 Constitutional Commissions in Kenya. A purposive sampling technique was used to obtain the respondents. A sample size of 195 managers was selected from the constitutional commissions in Kenya. Primary data was collected through a questionnaire and structured personal interviews. Drop-and-pick method was used to administer copies of the questionnaire. Secondary data was obtained through document analysis. Descriptive statistical tools including frequencies, percentages, mean, and standard deviation were used. Qualitative data was analyzed thematically for the objectives of the study. Inferential statistical tools such as correlation analysis and regression analysis were used. ANOVA test was done to determine the statistical significance of each variable.

Results: The findings were presented in tables. The study revealed a weak but positive relationship between performance and dependent care programs. This shows that providing dependent care programs results in improved performance of Constitutional Commissions.

The study concluded that there is an absence of dependent care programs, lactation stations, lactation breaks, phased return from maternity leave and child care centers in Constitutional Commissions in Kenya.

Recommendations: The study recommends Commissions to pool resources and establish common facilities such as child care centre facilities. Most commissions are located in the city centre or nearby regions making it possible to pool resources in a cost-saving measure and will ensure the sustainability of programs. The study also recommended Commissions to study their employees’ demographic data such as income levels, occupation, number of children, and generation groups to enable them to make informed decisions to enhance employees' work-life balance.